Consumer Story: Two Men Accused of Eating Too Much At An All-You-Can-Eat
Two men have been banned from an all-you-can-eat buffet in Brighton for eating too much food.
According to this Daily Mail article:http://www.dailymail.co.uk/news/article-2211766/Hungry-diners-given-life-ban-eat-restaurant-dont-look-in.html two customers at the Gobi Mongolian were asked to leave over the amount of food they had eaten. The amount of food eaten was just five bowls of stir fry. George Dalmon and Andy Miles reportedly paid around £12 each for their meals, before the were asked to leave after eating said amount. George had said that the restaurant’s small bowl size meant he and Andy were forced to make return trips to the buffet on each visit, but they were eventually shown the door by managers. Some who have reviewed the establishment have disagreed with the opinion the bowls are too small, but even if they were large, these two customers would still have a valid reason for claiming bad customer service, with the way the manager chose to act, and not to mention the contradictory elements of what an all-you-can-eat is all about. This is what George said:
We have been eating there regularly for a couple of years but suddenly the owner came to our table and started going mental in front of the other customers. He said we were eating him out of business and called us a couple of pigs. I asked if he was joking and he told us we were banned for life.”
The manager, who asked not to be named (I bet he did), told the Daily Mail:
Basically these two guys just come in and pig out. I have put up with them for two years but have had enough. They spoil it for everyone else and are in such a hurry to get to the food so none of the other diners can get a look in. We are not a charity. We are a business. It is our restaurant and we can tell people not to come back if we want to.
It’s worth noting M.r Manager that both George Dalmon and Andy Miles are not a charity either, they are customers and they can tell others, to make sure they do not visit a restaurant where five small bowls of stir-fry are deemed too much, and you are punished for enjoying and taking part in what is the freakin point of a ‘all you can eat’. I would also recommended to M.r Manager that perhaps, in light of the proof their all-you-can eat is not accurately titled they change the name to a more truthful reflection ‘All-the-five-small bowls or less-you can eat’.
People who want to have a proper all-you-can eat will be pleased to know there are plenty of alternatives in the restaurant world, that will get you far more with your £12, as well as have managers who will treat loyal customers with respect, not imply their pigs for taking part in an offer they put out in the first place (it clearly states on the menu that customers can come back for as much food as they want, no limit mentioned), and who knows the food might be better too.
Customer service people: even if the food is top-notch, this kind of customers service will still leave you with a bad taste. Now if you’ll excuse me I’m so hungry I could eat 5 bags of Walkers new Deep Ridge crisps. That’ll be about 25 crisps all together then. For more on that see Watchdog BBC1 8:00pm today.
Posted on October 3, 2012, in Uncategorized and tagged all you can eat, brighton, brighton restaurant, complaint, consumer, consumer food, consumer service, crisps, food, manager, restaurant, restaurant complaint, restaurant manager, walkers, walkers watchdog, watchdog. Bookmark the permalink. 8 Comments.